Refund policy

Returns & Refund Policy 

All Sales are Final for Design & Custom Items Please note that our products are either unique design pieces (one-of-a-kind) or custom-made items. Due to the nature of these products, we do not accept returns or exchanges for non-quality reasons (such as "change of mind" or "style preference").

Handmade Disclaimer & Condition Confirmation Our products are 100% handmade. Please understand that minor imperfections are inevitable and are characteristic of handcrafted work; these are not considered manufacturing defects. We kindly ask that you carefully confirm the item's condition during our livestream or via product photos/videos before purchasing. We do not accept returns or exchanges based on minor handcrafted imperfections.

15-Day Policy for Major Quality Issues We provide a 15-day return policy exclusively for major defects or damaged items. You have 15 days after receiving your item to request a return if there is a verified quality issue. To be eligible, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

Non-Returnable Items The following items cannot be returned under any circumstances:

• Custom products (special orders, personalized items, or one-of-a-kind design pieces).

• Sale items and gift cards.

How to Start a Return (For Quality Issues Only) To initiate a return for a damaged or incorrect item, please contact us via:

• WhatsApp: +1 (858) 262-4550

• Return Address: Lane 1088, Xin Nan Road, Li Shui Hua Ting, Room 500-102, Songjiang District, Shanghai, China.

Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, you’ll be automatically refunded on your original payment method within 10 business days.