Shipping policy

Processing Time

 

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email containing the tracking number.

Shipping Methods & Delivery Time

 

We cooperate with Yanwen and USPS to ensure safe and reliable delivery.

All packages are shipped using Standard Shipping, which usually takes 7–15 business days, depending on the destination.

 

Please note that delivery times may vary due to customs inspections, carrier delays, or local public holidays.

We will do our best to assist you in tracking your shipment if any delays occur.

Shipping Fees

  • Free Shipping: Orders over $50 USD (or 50 SGD) qualify for free standard shipping.

  • Standard Shipping Fee: Orders below $50 USD (or 50 SGD) will be charged a flat rate of $15 USD (for U.S. orders) or 15 SGD (for Singapore orders).

  • Service Limitation: We currently do not ship to remote areas such as Alaska, Hawaii, or U.S. territories.

 

All shipping costs are automatically calculated at checkout based on your order value and destination.

Address & Responsibility

 

Please ensure that your shipping address is complete and accurate before placing the order.

We are not responsible for delays, returns, or loss caused by incorrect or incomplete addresses.

 

Once tracking information shows “Delivered”, the package is considered successfully delivered.

In some cases, the parcel may be placed in a Parcel Locker, mailbox, or left with a neighbor — please check accordingly.

Customs & Taxes

 

International orders may be subject to import duties or taxes, which are the buyer’s responsibility.

Please check your local customs regulations before placing an order.

Lost or Damaged Packages

 

If your package is lost or damaged during transit, please contact us within 7 days of the delivery date.

We will assist you in filing a claim with the carrier and work toward a suitable resolution.